Help
If you don't find see an answer to your question, please contact us.
Customer Support
Products
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What can I buy from your website?
It's just like our name says: AdultDVD4sale.com is an online retailer of adult DVDs and Blu-rays. We have an extensive selection of adult movies for you to browse, including American, Japanese and European movies.
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Will I be able to watch your DVDs from outside of the U.S.?
Most of our DVDs have "ALL" or "0" regional coding, which means that they are playable worldwide. DVDs with region code "ALL" or "0" can be viewed in any country in the world. Please be sure to check the "Product Details" section of the DVD you're interested in and confirm the region code before you make the purchase
Security
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I'm concerned about giving my credit card number over the internet.
We are as concerned as you are about protecting your sensitive information and providing you with a safe online shopping experience. That is why we have put in place both electronic and physical safeguards to protect your information. When you send us your credit card number and your personal information, our SSL (secure socket layer) connection encrypts all of your data, scrambling it using numerical formulas to prevent tampering by an outside source. The data is de-scrambled once it safely reaches our database. When entering an area deemed "safe" (protected by an SSL connection), you'll notice that the website address begins with "https://," instead of the common "http://." That last "s" stands for secure. The "safe" area you enter to provide us with sensitive information (i.e. your credit card number, full name, address, etc.) are secured by DigiCert Web Server SSL Certificate.
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What is a DigiCert Web Server SSL Certificate?
It is a trusted provider of the strongest SSL encryption available, allowing numerous companies and individuals to safely engage in online transactions. We value your business so we want you to be protected by one of the best.
Privacy
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Privacy Policy
AdultDVD4Sale.com promises to exercise great care and caution when handling your credit card information and also promises to never sell or rent your personal information, such as your name, address, e-mail address, or phone number, to a third-party.
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Discreet Packaging
Please rest assured that your order will be shipped in a discreet, nondescript packaging with absolutely no indication as to the contents.
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Billing
The charge on your credit card statement will read JS & MS, Inc. There will be no indication as to what type of product you have purchased from us.
Payment Methods
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What types of payment methods do you accept?
We accept credit and debit cards bearing the Visa, MasterCard or American Express logo. If you would like to pay by money order, please e-mail us an inquiry at order@adultdvd4sale.com.
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Credit Card Billing Address
We can only ship to your credit card billing address. If you have a special circumstance - such as sending a gift to someone else or you’ve recently moved and have not updated your billing address with your card issuer – we may be able to make an exception with additional documentation. Should this be case, please contact us to discuss this before you submit your order.
Packaging and Shipping
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What shipping methods are available?
For domestic orders, we offer UPS or the United States Postal Service. For international orders, we offer FedEx, UPS or the United States Postal Service.
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When will my order arrive?
Once your order is received and verified, it will generally be shipped within 1-3 business days. Depending on the shipping method selected, domestic orders may take between 3-6 business days and international orders may take between 3-8 business days. International order delivery may sometimes take longer due to customs clearance delays. We will keep you informed about the status of your order via e-mail.
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Do you deliver to PO boxes?
PO box delivery is possible only if you are using the United States Postal Service as your shipping method. Other shipping methods such as UPS or FedEx may be used if your address is a private mail box address where a clerk is available to provide a signature for the delivery.
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Packaging For Domestic Orders
Depending on the number of DVDs you ordered, your order will be shipped either in a plain bubble envelope or a plain box. The packaging will not have any indication as to what it contains.
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Packaging For International Orders
In order to save you money on shipping, all DVD and/or Blu-ray discs will be removed from their original cases and shipped with only the accompanying sleeves. No plastic cases will be shipped unless specifically requested.
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Foreign Customs
International orders may be subject to customs fees and import duties once they reach the destination country. The recipient is responsible for these charges and if you are not familiar with the customs policies in your country, please contact your local customs office for more information. Your shipping charge to AdultDVD4Sale.com does not include the customs fees and import duties. Please bear in mind that we have no control over these fees and we have no way of estimating the total cost.
Please note that the customer is responsible for being aware of the import regulations of their own country. The customer should also be aware that there may be a risk of their shipment being seized by customs if they are not in full compliance with their country’s import regulations. We are sorry, but we cannot issue refunds for seized shipments.
Returns and Refunds
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Returns and Refunds
In order to return items, you need an RMA (Return Merchandise Authorization) number. Please contact customer service first.
Your return shipment must be shipped within 30 days of the day your order was shipped - this is the date of your invoice.
Merchandise must be factory sealed to receive a refund.
Opened items cannot be returned unless DEFECTIVE and you must return ALL of the original packaging - case, booklets, liner notes, bonus discs, etc.
Defective Items will be replaced with the same item only. NO refunds.
We do NOT pay for postage on returns.
Shipping charges are non-refundable.
International customers are responsible for customs fees, duty taxes and shipping charges if order is refused.
If a package is returned to our facility without reason, we may contact you via the telephone in order to resolve the issue in a timely manner.
If you return adult products that you did not purchase on our website, we assume no responsibility for those products and they will not be returned under any circumstances.
Customer Service
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Customer Service
If you have any questions regarding your order, products, special requests, or any other type of questions or comments, please feel free to e-mail us at order@adultdvd4sale.com
Maintenance
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Regularly Scheduled System Maintenance
In order to keep our website working as smoothly as possible, we will perform reguarly scheduled system maintenance on the 3rd Thursday of every month from 8pm to 12am PST. Our website will be temporarily unavailable while the maintenance is being performed. We apologize for the inconvenience this brief disruption of service may cause you, but periodic system maintenance is crucial to keep our website fully functional and up-to-date. We take this time to perform server updates, back up our data, correct any errors reported by the users and address any potential problems. We appreciate your understanding.